Our Team

J. D. Nichols is Chairman of NTS Development Company. He graduated from the University of Louisville School of Law in 1964 and conducted his undergraduate studies at the University of Kentucky, with a concentration in accounting, marketing, business administration, and finance. Mr. Nichols began his career in construction and real estate development, in 1965, and since then has overseen the development of more than 10,000 acres of land and 10 million square feet of office, residential, commercial, and industrial construction, throughout the southeastern United States. NTS currently owns and/or manages over 5,700 multifamily units and over 4 million square feet of office, retail, healthcare, and office/showroom space.

Mr. Nichols is active in many civic and charitable organizations including the University of Louisville, where he served as a member of the Board of Trustees; the Executive Committee of the Board of Trustees; the Board of Overseers; and the University of Louisville Foundation. Reflecting his continuing support of the University and commitment to quality education, its downtown research and office complex has been named “J.D. Nichols Campus for Innovation and Entrepreneurship.”

Mr. Nichols has also served as Chairman of the Kentucky Council on School Performance Standards, which was charged with the responsibility for development of the academic agenda incorporated into the Kentucky Education Reform Act (“KERA”) - a program which has been recognized nationally for innovation in education reform. In addition, Mr. Nichols served on the Steering Committee of the Kentucky Education Technology System which was created by KERA, and charged with development of a statewide computerized information system, linking Kentucky’s public schools. He is a past member and chairman of the Council for Education Technology; a past member of both the Prichard Committee for Academic Excellence and the Partnership for Kentucky Schools; and is a lifetime member of the President’s Society of Bellarmine College.

Mr. Nichols was inducted into the Junior Achievement Kentuckiana Business Hall of Fame in 1989; was named the University of Louisville’s Alumnus of the Year in 2015; was inducted into the Kentucky Entrepreneur Hall of Fame in 2022; is a past director and member of the Executive Committee of Greater Louisville Inc. (Louisville’s Chamber of Commerce); has served on the Governor’s Council on Economic Development; the Board of Directors of both Actors Theater of Louisville and Kentucky Opera; and several other community organizations.

Mr. Nichols was one of the longest serving members of the board of the Louisville Regional Airport Authority, serving as both vice-chairman and chairman, during his tenure. He was also the primary catalyst behind the billion dollar expansion of Louisville International Airport, and the decision by United Parcel Service (UPS) to make Louisville its corporate headquarters for UPS Airlines and their main domestic and international hub. In addition, Mr. Nichols was instrumental in developing the concept for and implementation of Metropolitan College - a program that pays the tuition (including room and board) for college or post-high school technical training, for any part-time UPS employee. This program greatly aides in the retention of the majority of the 6,500 part-time employees at UPS Worldport - its 5,000,000 square foot sorting hub, located at the center of Louisville International Airport. Metropolitan College is credited with allowing thousands of Kentucky high school graduates, who otherwise could not afford an advanced education, the opportunity to obtain a college degree or advanced technical training.

Brian F. Lavin serves as President and Chief Executive Officer of NTS Development Company, its subsidiaries and affiliates. As such, Brian is responsible for all NTS real estate development and land acquisitions, and oversees the management of all office buildings, business centers, multi-family and single-family residential divisions. Prior to joining NTS, from November 1994 through June 1997, Brian served as president of Paragon Residential, a division of Paragon Group, Inc. (NYSE: PGI) and prior to 1994, as vice president of Paragon’s Midwest Division. In this capacity, he directed the development, marketing, leasing, management and financing for Paragon’s Residential 12-state multi-family portfolio. Paragon Residential developed and operated multi-family properties with an aggregate of 30,000 units in the Midwest and Southeast sections of the United States.

Brian has a Bachelor’s Degree in Business Administration from the University of Missouri. He is also a licensed real estate broker in Kentucky and certified property manager. He is a member of the Institute of Real Estate Management, council member of the Urban Land Institute and member of the National Multi-Housing Council. Prior to his current membership with the World Presidents’ Organization, he was a member of the Young Presidents’ Organization. Brian has served on the board of directors of the Louisville Science Center, Louisville Ballet, Greater Louisville, Inc., National Multi-Housing Council, Louisville Apartment Association, Louisville Olmsted Parks Conservancy, Inc., and the Inquiry Commission for the Kentucky Bar Association. He currently serves on the President’s Council for the University of Louisville, the board of the Louisville Regional Airport Authority and the University of Louisville Board of Trustees.

Gregory Wells is Executive Vice President and Chief Financial Officer for NTS Realty Holdings, L.P, NTS Development Company, its subsidiaries and affiliates. He manages all accounting, financial operations and reporting for the company and its affiliates. Additionally, he oversees Risk and Compliance, Tax, Information Systems, Human Resources and Administrative Service functions for the company.

Greg is a Certified Public Accountant and holds a Bachelor’s degree in Business Administration from George Mason University. Prior to joining NTS, Greg served as Chief Financial Officer for Hokanson Companies, an Indianapolis-based real estate developer.”

Neil Mitchell serves as senior vice president for NTS Realty Holdings, L.P, NTS Development Company, its subsidiaries and affiliates. He is responsible for all capital transactions, disposition activities and corporate level asset management.

Neil attended the University of Dayton, where he received a bachelor’s degree in business administration. He also holds a M.B.A. in finance from Bellarmine College. Prior to joining NTS, Neil was a lending officer for PNC Bank.

Rosann Tafel has served as Senior Vice President and In-House Counsel for NTS Development Company and its affiliates for the past 22 years. Prior to joining NTS, Rosann spent almost 20 years in private practice, concentrating in the areas of real estate development, acquisitions and divestitures, commercial development, leasing, financing and asset-based financing, representing developers, lenders, borrowers, commercial office and retail landlords and tenants.

At NTS, Rosann is responsible for negotiating, documenting and closing major commercial real estate acquisitions and sales, programmatic and single joint venture arrangements, various other asset-based transactions, office, retail and multifamily developments, leasing, management and financing transactions, as well as counseling the company’s officers regarding many aspects of general business and real estate law.

Rosann holds an undergraduate Bachelor of Science degree in Business Management from Indiana University and is a graduate of the University of Louisville School of Law where she was a member of the Brandeis Society for Outstanding Legal Scholarship.

David Pitchford serves as Senior Vice President and Treasurer of NTS Realty Capital, Inc., NTS Realty Partners, LLC, NTS Corporation and Subsidiaries and NTS Affiliates. David is responsible for the development, management, operations and policies related to the Accounting and Treasury functions of all NTS Affiliates.

The responsibilities include all internal and external financial reporting, loan covenant compliance, cash management, short-term working capital and debt management, payment processing, and electronic banking collections. He is also responsible for NTS’ accounting department staff recruiting, retention and development. David also oversees the tax preparation for NTS, and various special projects.

David holds a Bachelor’s Degree in Business Administration, as well as a Master of Business Administration from Sullivan University.

Tony Fluhr serves as Managing Director of NTS Development Company where he oversees the brokerage and leasing services for NTS and other clients, as well as overseeing the property management and engineering services for the company. He is responsible for a portfolio of more than 3.5 million square feet of office, medical-office, industrial, and retail property in the Louisville, Lexington, Indianapolis and Evansville markets.

Tony has been involved in a wide range of real estate transactions, including significant corporate headquarter projects, highly specialized medical/healthcare transactions, build-to-suits, redevelopment projects, land sales and the like. Tony has over 17+ years of experience in the management, development, marketing, and leasing of commercial real estate and has been involved in more than $1 billion of real estate transactions during his career.

Prior to joining NTS, Tony was in asset management with Meridian Realty Investments, a diversified real estate company that provided a variety of tax-advantaged investment programs for individual investors. He holds a degree in Finance from the University of Louisville, as well as the distinguished SIOR & CCIM real estate designations.

Tony is interviewed regularly as a leading expert in his field in publications such as Midwest Real Estate News, Business First, SIOR Report, and CIRE Magazine. He is a member of SIOR (the Society of Industrial Realtors), the CCIM Institute (Certified Commercial Investment Member), SIOR Indiana/Kentucky Chapter, CCIM Kentucky Chapter, the Urban Land Institute, and ULI Kentucky Chapter. He has served on numerous boards including the CCIM Kentucky Chapter (including being the former Kentucky CCIM Chapter President), the Louisville Energy Alliance (LEA), ULI Kentucky Chapter, Young Real Estate Professionals (YREP), and March of Dimes (Kentucky Chapter).

Greg McDearmon serves as Managing Director of NTS Development Company where he oversees the operations for 20 apartment communities throughout Kentucky, Florida, Indiana, Tennessee, Texas, and Virginia as well as the marketing team. He joined NTS in 2004 and has been an integral part of NTS' growth in multi-family — from approximately 1,700 units to over 6,000 units. He currently serves as Vice President on the Board of Directors for the Louisville Apartment Association and is an active participant with NMHC and ULI.

Greg earned a degree in civil and environmental engineering from the Virginia Military Institute, where he graduated in 1999 as the Distinguished Naval Graduate. He was an active-duty U.S. Navy officer for over five years, during which time he served as First Lieutenant onboard the USS Cole and as the Navigator onboard the USS Ross. His final assignment on active duty was as an instructor at the Navy and Marine Corps Intelligence Training Center. Greg obtained his M.B.A. from Auburn University in 2007.

Matt Ricketts serves as Managing Director of NTS Development Company and is responsible for the acquisition, zoning, development, construction and sale of assets within the NTS portfolio. His leadership has been paramount in the development and construction of numerous multi-million-dollar real estate projects in the residential, multifamily, retail and commercial sectors. He is responsible for all large capital improvement and construction projects within the NTS portfolio.

He joined NTS in 2000 and is an integral part of the company’s growth in the premium office and multifamily segments. His most recent, award winning projects include multiple Class A+ office buildings in the ShelbyHurst development, a downtown office tower, a state-of-the-art parking garage, and several well renowned “top of market” luxury apartment communities. His high architectural and construction standards paired with his attention to detail ensure NTS’s standard of legendary excellence carries on for years to come.

Matt earned his B.S., M.B.A. and Master of Engineering Degrees while earning a minor in communications, all from the University of Louisville. His professional involvement includes the Building Industry Association of Louisville, Greater Louisville, Inc., and the Urban Land Institute. He also currently serves on the board of directors of the Louisville Downtown Development Corporation, the Special Olympics of Kentucky and the Executive Board of the Boy Scouts of America - Lincoln Heritage Council.

Tim Wood serves as the Vice President of Construction Services and Tenant Finish for NTS. He is responsible for overseeing the construction and renovation of all tenant suites managed by NTS which encompasses a total area of over 3.9 million square feet, spanning across various buildings, management portfolios, and states.

Tim oversees every aspect of the process, starting from the initial meetings with potential tenants where he provides valuable input in designing their new suite. He then manages the creation of construction documents, handles estimates, conducts bidding, supervises contractors throughout the construction phase, and ensures a seamless turnover of the completed suite to the tenant. Tim enjoys the diversity of these projects, ranging from substantial 162,000 square foot build-outs to smaller 900 square foot renovations. With an impressive career spanning over thirty-five years at NTS, Tim's journey first began as a draftsman at Presnell Associates Engineering and Architecture before joining the company.

He holds an Associate’s degree in Architectural Design and Drafting from The Louisville Technical Institute.

As a Project Manager, David Howell brings 12 years of expertise to our construction team where he manages projects from the initial bidding process to the final punch list. With a background backed by an HVAC journeyman license and an HVAC master license, David has a solid foundation in the technical aspects of construction and HVAC installation. Notably, David's work experiences include service management roles at The Overlook and The Willows apartments, construction and maintenance roles at Atria, and five years in HVAC installation and service.

As Project Manager, David has played a pivotal role in prominent projects such as the construction of Upton Oxmoor Apartments, Westloop Apartments, and Sagemont Apartments, as well as the renovation of Hurstbourne Grand Apartments.

David’s hands-on experience and comprehensive skill set make him an invaluable asset to our team, driving successful project outcomes and maintaining the highest standards of professionalism.

Brett Oppel, Project Manager, has been with NTS for 14 years. He began working for NTS in the maintenance department, but transitioned to Project Manager in 2019. As a project manager, Brett is responsible for scheduling, communicating, and overseeing all aspects of property updates. Brett has been the lead on renovation projects for several of NTS owned multi-family properties in Louisville and surrounding areas. Brett recently completed a full renovation at the Willows of Plainview Apartments and is now working on renovations at both Plainview and Hurstbourne Grande Apartments.

Brett is also handy at home where he is often completing multiple projects. Brett is hopeful that his daughters will want to join in on the projects as they get older.

Steve Slone serves as Tenant Finish Field Manager at NTS Development. With over 13 years of experience, Steve has been involved in hundreds of tenant finish projects, including notable projects at Oxmoor Farm Apartments, 805 and 465 Whittington Parkway, and the renovation of Norton Medical Plaza I medical office building.

Steve's responsibilities encompass protecting NTS properties, managing subcontractors and contractors, controlling debris and demoed materials, acting as a liaison between projects and operations, tracking job progress, problem-solving, and maintaining good communication with building managers and service technicians. His positivity, availability and proactive approach ensure that each job site is running smoothly and efficiently.

Steve holds a Bachelor's Degree in Business Management from Sullivan University. Outside of his professional endeavors, Steve is a singer/songwriter who loves camping, fishing, riding motorcycles, playing golf, and refining his videography and photography skills.

Luke Lawson serves as an Assistant Project Manager at NTS Development Company. His focus is on multi-family capital improvement and new luxury multi-family developments. By applying industrial engineering principles to project management, Luke has ensured that jobs are completed faster and more efficiently. Notably, he has assisted in the management of over 1300 apartment renovations and the development of over 800 new construction Class A luxury apartments in Louisville, Nashville, Indianapolis, and Dallas. Luke has also managed clubhouse, amenity space, and exterior capital improvement projects that have kept properties up to date and among the highest ranked in their respective markets.

Luke launched a career in real estate at the remarkable age of 19, sparking an enthusiasm for all aspects of development from construction to finance. His connection with NTS began during a co-op experience with the Speed School of Engineering, ultimately culminating in the attainment of a Bachelor’s Degree in Industrial Engineering. Throughout his four years with NTS, Luke has consistently demonstrated a strong passion for detail, design, long-term value and bringing all team members together on a project.

My extended biography

As Vice President and Regional Manager, Deborah Ramsey provides direct oversight for seven multi-family assets, encompassing a total of 1,695 units located in Indianapolis, Indiana, and Richmond, Virginia. With an impressive 30-year track record, her expertise shines in overseeing daily operations, nurturing team growth and development, conducting financial reviews, budget preparation and management, and expertly steering personnel logistics. Deborah's proactive involvement also extends to all aspects of marketing management and branding for her portfolio, amplifying its distinctive identity. Her outstanding capacity for team motivation and engagement has played an instrumental role in achieving remarkable successes.

Before joining our team, Deborah held notable roles as a Regional Property Manager for Insignia Property Management (managing 1,200 units in Tennessee) and for AIMCO (overseeing 4,500 units in Lexington & Louisville, Kentucky). A distinguished alumna of Florida Atlantic University, Deborah's commitment to continuous learning is evident through her acquisition of NAA Industry Certifications, including CAPS (Certified Apartment Portfolio Supervisor) and CAM (Certified Apartment Manager).

Her active involvement with the Humane Society of Indiana's Mutt Strut Fundraiser and volunteering with the Red Cross's Toys for Tots Fundraiser showcases her deep commitment to community engagement.

Stephanie Burns, a pivotal force at NTS since 2006, brings over two decades of unmatched experience and expertise as Vice President. She adeptly manages multifamily properties in Tennessee and Texas, driving transformative renovations and successful lease-ups. Known for her innovative resident-centric approach, Stephanie has set new industry standards, from creating unique resident spaces like the Pampered Paw pet spa concept used across the NTS portfolio to orchestrating a 1,200 square foot yoga studio.

Beyond her remarkable contributions within NTS, Stephanie's dedication to the industry is reflected in her active involvement in various associations. In 2019, she assumed the role of Chairman of the Board for the Greater Nashville Apartment Association. She continues to serve as an Active Past Chairman on the GNAA’s Board of Directors and serves as a Nashville board member for the Tennessee Apartment Association.

Stephanie holds a bachelor’s degree in Communications from the University of Memphis and several impressive credentials from the National Apartment Association Education Institute, including CAPS, CAM, and CALP, underscoring her dedication to mastering every facet of her profession.

With over 20 years of multifamily industry experience, Mary Jo Panucci has excelled in various roles at NTS, from leasing to regional management. Her journey began during college summers, evolving into a career marked by dedication and versatility. Having worked in Kentucky, Florida, Indiana, and California she’s tackled diverse challenges with a solutions-driven approach. Currently, as the Vice President of Training and Development, Mary Jo is dedicated to shaping the future of the company by fostering growth and skill development among its employees.

Outside of work, she finds joy in spending time with her twin daughters, cherishing precious moments together. With a passion for excellence, Mary Jo continues to make impactful contributions to NTS and the multifamily sector.

As Director of Property Management, Nick brings youthful energy to the NTS team. His role involves resolving complex challenges unique to NTS's multifamily operations. With a proactive problem-solving approach, he tackles each obstacle head-on. Beyond his proficiency in addressing special issues, Nick also assists with NTS’s long-term capital planning and strategic value-add initiatives. Drawing from his diverse experiences, he excels in navigating the intricacies of each project, contributing significantly to NTS's achievements. Nick's journey with NTS began in 2015 as an intern in the Indianapolis office and continued throughout college, until joining full-time in 2020.

He's taken on responsibilities such as Project Manager, overseeing renovations exceeding $15 million, and Investment Associate, assisting in the recapitalization of multiple NTS apartment communities and office buildings. In his current role, Nick loves the fact that ‘every day is different’.

Based in Dallas, Nick spends his days working to improve the lives of NTS residents and his evenings pursuing a Master of Business Administration at Southern Methodist University. Alongside his professional pursuits, Nick actively engages with his communities. Nick is an active member of the TREC Young Guns in Dallas and the Young Professionals Association of Louisville.

Whitney Beiting serves as Multifamily Operations Manager, bringing over 8 years of multifamily expertise to our team. With a passion for providing operational support to NTS’s multifamily communities, she consistently delivers effective communication, adaptability, problem solving prowess,and professionalism. In her current role, Whitney successfully researches and implements new services and policies that enhance employee, prospective resident and current resident experiences. She also manages the multifamily portfolio- wide learning and development program which ensures compliance with all Fair Housing laws. Notably, she has played a pivotal role in implementing key initiatives, including NTS's "Policy Partner" online employee handbook, the industry-standard online lease form known as "Blue Moon," and the adoption of the online leasing and customer relationship management system "Rent Café CRM" via Yardi.

Whitney holds a Bachelor’s degree in Marketing from the University of Kentucky, where she developed a strong foundation of leadership and management skills, strategic thinking, and customer relationship skills.

Tony Higgins, the Community Maintenance Manager at NTS, boasts an impressive 38 years of expertise in his role. Having started with NTS at the age of 18, Tony has evolved into one of the company's most esteemed and indispensable figures. Leading a team of 16 maintenance technicians, he orchestrates diverse tasks, from landscape maintenance and event planning to project bids and management.

Tony's strong organizational skills and keen eye for property enhancement shine through in his involvement with every NTS property. His extensive experience has instilled a calm and proactive mindset, enabling him to excel under pressure amid the challenges posed by the ever- changing seasons across NTS's vast portfolio while upholding the company's high standards of excellence.

Tony's guidance has garnered multiple landscaping awards for NTS from The Beautification League of Louisville. He has also dedicated many years to preparing NTS properties for Louisville’s Homerama, ensuring the initial impression of all spaces reflect lush, vibrant, and meticulous upkeep, working closely with property managers to achieve this goal.

Kris Silvey serves as the Director of Multi-family Maintenance, overseeing maintenance for 20 Class-A, garden-style apartment communities across 6 states. After serving a remarkable 26 years in the United States Navy as a Senior Chief, Kris transitioned to NTS 13 years ago.

Kris’s innate knack for organization, attention to detail, and strategic thinking have been instrumental in shaping the success of NTS's multi-family maintenance endeavors. His exceptional ability to manage large-scale operations, coupled with his dedication to excellence, continues to elevate the standards of quality within our multi-family portfolio.

Christina Colt, a Multi-Family Operations Specialist at NTS Development Company, boasts over a decade of experience in the industry. She began her journey with NTS at Creek’s Edge at Stony Point in Richmond, Virginia, where she progressed from Assistant Property Manager to Property Manager. She later transitioned into her present role, playing a pivotal role in optimizing resident relations, project management, consulting, and financial success for our properties in Richmond.

Beyond NTS, Christina finds joy in family moments with her husband, especially on the golf course, and watching her two beautiful daughters grow and become best friends. Her interests also extend to reading, hiking, and family trips to the beach and their farm in Kentucky. With a degree from the University of North Carolina at Wilmington, Christina showcases unwavering dedication to continuous personal and professional advancement, showcasing a relentless pursuit of excellence in every endeavor.

As Project Manager, Kendra Ware skillfully leverages her 12 years of experience in property management, project coordination, and leadership. Beginning her journey as the Property Manager of Willow Lake in 2016, she progressively advanced to managing Carmel Center in 2019, achieving the title of Senior Property Manager by 2023. Recently, Kendra transitioned into the role of Project Manager, where she oversees the Indianapolis interior renovation project, handling everything from scheduling and contractor coordination to budget management and progress reporting.

Kendra excels in budgeting, resident relations, maintenance, and reporting, bringing a comprehensive skill set to her role. Her favorite aspect of the job is the opportunity to develop others and make a positive impact on residents' lives.

Outside of work, Kendra enjoys exploring new destinations and cherishing quality time with her family.

With a remarkable 24-year tenure at Park Place Apartments, Melissa Pope is passionately committed to curating an exceptional living experience and nurturing a vibrant community. She envisions Park Place as a haven for its residents, surpassing expectations in a service-challenged world. As Property Manager, Melissa is dedicated to leading by example, ensuring she performs tasks she would expect of her team.

With a Bachelor's Degree in Business Administration and a Marketing concentration from the University of Kentucky, Melissa has a strong foundation in business strategy, consumer behavior, and marketing principles, which she applies to her role daily. Additionally, she holds her CAM accreditation and has been an active participant on the Central Kentucky Apartment Association Manager’s Key Council. Notably, Melissa earned a nomination for Central Kentucky Apartment Association Manager of the Year in 2013 and received the prestigious NTS Development Company’s President's Award in 2004.

Beyond work, Melissa has generously volunteered for various Lexington community organizations as a former member of the Lexington Junior League. She also values time spent with her family and Goldendoodle, and is passionate about attending hot yoga, Barre, HIIT, and Cardio classes to maintain a healthy and active lifestyle.

Chad Cole, the dedicated Service Manager at Park Place, has been an integral part of the team for nearly 7 years. His professional career began as a Journeyman electrician, co-owning and working alongside his brother in Michigan for several years. Transitioning into property management over a decade ago, Chad worked his way up from Maintenance Technician to Maintenance Manager, accumulating extensive experience in Electrical, HVAC, plumbing, and various other areas.

His leadership shines through his exceptional communication skills, fostering a positive and cohesive work environment for residents and colleagues alike. Known for his adept team-building skills, Chad cultivates an atmosphere that encourages growth and collaboration within the Park Place team.

Beyond the professional realm, Chad finds joy in spending quality time with his family and their dog, Lucy. On weekends, he can be found cheering on the University of Michigan Wolverines and Detroit Lions or savoring a private barrel pick with his bluegrass Bourbon group.

Allison is a dynamic senior property manager at NTS Development. She joined the management team in 2015 and currently oversees NTS’ newest development in Louisville, Upton Oxmoor. With 12 years of experience in property management, marketing, and team leadership, Allison brings knowledge and experience that promotes growth of the property and team she manages. Allison played a pivotal role in the nationally recognized lease-up of Upton Oxmoor in 2021. Her innovative approach, adaptability, and emphasis on teamwork were instrumental in achieving this success. Previously, Allison managed The Overlook at St. Thomas for 4 years where she developed and implemented strategies for an extensive renovation of 484 units.

Alllison’s forward-thinking mindset has transformed the way NTS communities manage their online reputation and digital presence. Her contributions have placed Upton Oxmoor in the Elite 1% in the nation by J. Turner Research for online reputation for each consecutive year Upton has been open. Upton currently ranks #8 out of 122,000 properties who are measured; and was ranked #1 in the state of Kentucky in 2022 and 2023. Additional achievements include: 2022 LEO Readers’ Choice winner for Best Apartment Community; 2021 Best in American Living Silver Award by NAHB; 2021 CRE Multifamily Project of The Year; and 2021 LAA Team of the Year.

Allison graduated from Transylvania University with a B.A. in Political Science. Prior to joining NTS, she worked in state politics and on the 2011 Kentucky governor’s election campaign. Although originally from Indiana, her Kentucky roots run deep. In fact, she got her middle name from Elijah Craig, the inventor of bourbon (who also happens to be her sixth- great uncle).

Kyle Klingenfus, the Senior Service Manager at Upton Oxmoor Apartments, boasts 15 years of exemplary service with NTS and over two decades in the multifamily maintenance industry. Throughout his career, Kyle has consistently excelled in building strong resident relations and elevating community standards through his creativity, attention to detail, and commitment to customer service.

Beyond his technical expertise, Kyle is a true team player, offering guidance to new service technicians and promoting team cohesiveness through his innovative leadership. He brings thorough technical expertise to his role, having completed the HVAC program at Bluegrass Community and Technical College and earning EPA and CPO certifications.

In his spare time, Kyle's creativity extends to playing the guitar and woodworking, often designing unique decorations for Upton’s events. His distinctive combination of technical skills and creative prowess truly enhances the living experience at Upton, making him a cherished and invaluable asset to our team.

Kristen Taft is a dedicated Senior Property Manager at The Willows of Plainview Apartments, with 10 years of experience at NTS excelling in preserving and increasing the value of the property, enhancing tenant experiences, and creating a comfortable and luxurious living environment for all.

She oversaw a multimillion-dollar apartment renovation, in addition to multiple other extensive property wide enhancements, has implemented strategies effectively increasing rental revenue post-renovation, and is dedicated to training and mentoring team members to excel and advance their careers. Under her management The Willows was the recipient of the 2023 Beautification Award from the Louisville Apartment Association and has been ranked in the Elite 1% in the nation for Online reputation by J. Turner Research Power Ranking in 2021 and 2022.

Kristen graduated from The University of Dayton with a degree in Public Relations and Marketing. Outside of her professional endeavors, Kristen cherishes moments spent with her two daughters, husband, beloved dog, and friends, often exploring the vibrant restaurant scene in Louisville.

Justin Hart proudly serves as the Service Manager at the Willows of Plainview in Louisville, Kentucky, contributing over 3 years of dedicated experience to NTS. Justin's professional journey is marked by his unwavering passion and enthusiasm, evident in his daily commitment to excellence. He most values the team environment and collaborative approach at NTS, recognizing it as the cornerstone of a successful work dynamic.

Before joining NTS, Justin spent 16 years working for Best Buy/Geek Squad, where he cultivated a passion for helping others and creatively solving problems. This background enriches Justin's approach to service management, where he seamlessly blends technical expertise with a people-centric focus.

Beyond the professional realm, Justin’s greatest joys lie in spending quality time with his family and watching baseball.

Leigh Ann Richards is an accomplished Property Manager at Plainview Apartments, brining over 8 years of dedicated experience in property management. Leigh Ann thrives on the dynamic nature of her role and enjoys collaborating with others to accomplish new goals. Under Leigh Ann's management, Plainview Apartments earned the prestigious 2024 Beautification Award from the Louisville Apartment Association, a testament to her commitment to creating an aesthetically pleasing and welcoming community.

Leigh Ann holds a Bachelor of Science in Criminal Justice from Eastern Kentucky University. Outside of work, Leigh Ann finds joy in traveling, spending quality time with her husband, Zac, their daughter, Chase, and their loyal dog, Buddy. Her dedication to creating vibrant living spaces and her passion for diverse experiences make Leigh Ann an integral part of the Plainview Apartments community.

Micah Retzlaff, the dedicated Service Manager at Plainview Apartments, boasts an impressive decade-long tenure with NTS. With a background of over four years in the Marines and an Associates in Justice and Public Safety from Sullivan University, Micah combines discipline and academic excellence in his approach to serving the community. Micah is deeply committed to ensuring residents enjoy their homes, exemplifying an unwavering dedication to delivering exceptional service.

Outside the professional realm, he enjoys working on the family ranch, tending to beef cattle, and taking part in recreational activities like playing volleyball, hunting, and fishing. Micah's multifaceted expertise and genuine care make him an invaluable asset, enriching the living experience for residents at Plainview Apartments.

Maryke Cummings is a dedicated Property Manager at Hurstbourne Grand Apartments, with over 5 years of valuable experience. During her tenure, she has had the privilege of overseeing operations at four prominent NTS properties. Notably, Maryke has played a pivotal role in orchestrating a 6-million-dollar renovation at Hurstbourne Grand, showcasing her exceptional project management skills and ability to navigate challenges with creative solutions. Her commitment to community engagement is evident through the personalized events she plans for residents, emphasizing her dedication to fostering robust relationships within the community.

Beyond her professional life, Maryke's adventurous spirit thrives in exploring new cultures, particularly through the lens of food and travel. Hailing from South Africa, she made her way to the United States in 2012, initially working as an Au Pair and later earning a Marketing degree at IU Southeast. With a proven track record, unwavering dedication, and genuine love for property management, Maryke stands as a crucial leader for the Hurstbourne Grand team.

Josh Hart, a seasoned Service Manager at Hurstbourne Grand Apartments in Louisville, Kentucky, boasts an impressive 7-year tenure with NTS. His professional journey is characterized by a genuine passion for his work and a commitment to fostering a positive and collaborative work environment.

Josh finds immense satisfaction in the people he works with, cherishing the camaraderie they share and the endless opportunities for growth and learning that NTS provides. The variety of work keeps him engaged, ensuring that no day is the same. Additionally, Josh brings a high level of technical expertise to his role, ensuring the smooth operation of Hurstbourne Grand Apartments.

Outside of work, Josh nurtures his lifelong passion for playing music and maintains an active lifestyle. You can usually find him frequenting the gym or hiking and spending quality time outdoors with his wife Megan and their two dogs.

Emma Holloman is a dedicated Property Manager at The Overlook at St. Thomas Apartments, with four years of experience excelling in providing the highest tier of customer service. Known for her compassionate management style, Emma has played a pivotal role in propelling The Overlook to success through significant contributions including fostering teamwork, continuous learning, and driving innovation.

Outside the professional sphere, Emma finds joy in spending time with her family and going for long weekend trips. With a degree in English from The University of Louisville, Emma remains committed to continuous growth and professional development, demonstrating a relentless pursuit of excellence.

Mark Kaiser serves as the Service Manager at The Overlook at St. Thomas Apartments in Louisville, KY, where he has cultivated a passion for providing exceptional living experiences to residents. Throughout his career, Mark has dedicated himself to ensuring the smooth operation of the community, finding satisfaction in the new experiences that unfold each day.

Before joining The Overlook, Mark honed his skills as a wire technician with AT&T, accumulating an impressive seven years of experience in the field. Possessing EPA and CPO certifications, Mark is unwavering in his commitment to maintaining the highest standards in his role. Beyond his professional endeavors, Mark brings a well-rounded and vibrant energy to both his personal and work life.

Outside of the office, he finds joy in activities such as swimming, gardening, and cooking. His diverse experiences and skills contribute significantly to making Mark an integral part of The Overlook at St. Thomas community.

Jordan Scott joined NTS in 2014 as a Leasing Associate at Willow Lake Apartments in Indianapolis, IN, after earning a degree in Communications IUPUI. With an eagerness to learn and grow, she earned her NALP from the NAA 2015 and swiftly progressed, becoming Assistant Property Manager at Castle Creek Apartments. Over the years, Jordan has progressed through roles, showing a strong dedication to training and development, earning awards like Assistant Manager of the Year at the MMC in 2016 and completing the SAL Visionary Leadership Program through the IAA in 2022.

As a Senior Property Manager, Jordan is committed to building enduring professional relationships and leaving a positive mark while collaborating with various properties and teams within the NTS portfolio. Her keen eye for detail and belief in the power of small intentional changes drive her to embody NTS's pillar of Legendary Excellence, whether in planning events, major projects, or engaging prospective residents.

In her spare time, she enjoys traveling the world and savoring diverse culinary experiences with her husband and goldendoodle, Scout.

John Lackman is the dedicated Service Manager at Castle Creek Apartments, bringing eight years of experience with NTS. He ensures residents feel at ease and well taken care of with his enthusiastic attitude and prompt response time.

Before joining NTS, John spent 10 years as a massage therapist. Seeking new challenges, he transitioned to maintenance work at Carmel Center Apartments and then moved on to commercial maintenance in medical office buildings, demonstrating versatility and adaptability. John's technical expertise is demonstrated by his certification as a Certified Apartment Maintenance Technician (C.A.M.T.), highlighting his commitment to professional excellence and ongoing skill development.

Outside of work, John is an avid golfer, gamer, bowler, and collector of vintage toys and games from the 90s.

Ashley Reyburn is a committed Property Manager at Lake Clearwater with 6 years of experience, embodying determination, drive, and resilience. She consistently achieves remarkable results, translating her passion for property management into impactful outcomes for NTS. Ashley's positivity is infectious, creating a vibrant atmosphere that inspires both colleagues and residents alike.

With a Bachelor's degree from Western Illinois University, she upholds a steadfast commitment to ongoing growth and professional advancement. Ashley's work philosophy centers on kindness, compassion, and team inspiration, translating these values into tangible results and interactions that define her career. She's a true champion of others' success, dedicated to creating a positive and collaborative work environment.

Outside of work, Ashley finds joy in spending quality time with her family and friends. As a music enthusiast, she loves attending concerts where she can immerse herself in the energy of live performances.

Isaac Webster, the esteemed Senior Service Manager at Lake Clearwater Apartments, proudly boasts an impressive 12 years of dedicated service with NTS. Isaac's professional journey is characterized by a steadfast commitment to teamwork and a drive to achieve successful outcomes together. The camaraderie within his team is the highlight of his job, and he excels in navigating any situation collaboratively. Isaac is known for infusing moments of fun and spreading joy, fostering a positive atmosphere for coworkers and residents alike.

With an extensive background in the maintenance industry spanning 26 years and a decade-long history in construction, Isaac brings a wealth of experience to his role. His technical proficiency is underscored by EPA Section 608 Certification and HVAC certification, ensuring the smooth operation of Lake Clearwater Apartments.

Beyond the professional realm, Isaac finds his greatest joy in spending quality time with his family. Laughter is a cornerstone of their time together, and creating lasting memories with his loved ones holds the utmost importance for him. Isaac's dedication to his work, commitment to his team, and passion for family make him an invaluable asset to Lake Clearwater Apartments and the broader NTS community.

Maddie Easter is a devoted Property Manager at Willow Lake Apartments. With just over 2 years of experience in property management, she has honed her skills in communication, customer service, adaptability, and great leadership. From resident relationships to property maintenance, she has consistently demonstrated her ability to solve problem s proactively.

Maddie attended Ball State University, which has equipped her with a strong foundation in marketing and financial management. Outside of work, she enjoys spending time with her dog, Layla, watching movies, reading new books, and exploring new places.

Javier Garcia Escobar is the dedicated Service Manager at Willow Lake Apartments in Indianapolis, Indiana. With four years of experience with NTS, Javier has proven his strengths in navigating the dynamic landscape of customer support and satisfaction, consistently exceeding residents’ expectations.

As Service Manager, Javier enjoys motivating his team and finding innovative ways to continuously enhance and streamline processes. His extensive background in the maintenance service industry has refined his skills in troubleshooting, problem-solving, and proactive maintenance practices.

Outside of work, Javier cherishes moments with his kids and family, and enjoys staying active. He is passionate in pursuing continuous growth and improvement, making him an invaluable asset to our Willow Lake team.

Jessica Jones, an adept Property Manager at The Lakes Apartments, brings nine years of industry experience with a focus on maximizing asset returns and cultivating a cohesive team environment. Achieving her Certified Apartment Manager (CAM) designation in 2021, she maintains a keen investment mindset to minimize vacancies and uphold the property’s aesthetics. Jessica also excels in creating an inclusive, growth-oriented team environment and shines in resident relations, ensuring high satisfaction and loyalty.

Beginning as a leasing consultant, Jessica's career quickly ascended to Assistant Property Manager at Buckingham Companies and Property Manager at Lauth Communities. In her current role at The Lakes Apartments, she has been instrumental in enhancing resident satisfaction, occupancy rates, and staff cohesion.

Beyond her professional endeavors, Jessica values quality time with her husband Shaun, their six children, and beloved fur babies Stella & Bubba.

My extended biography

Shannon Truhan-Stein, a distinguished Senior Property Manager, boasts an impressive 30-year career dedicated to the real estate industry. With a strong passion for maximizing property value and delivering exceptional service to both owners and tenants, Shannon embodies a commitment to excellence and a results-driven approach. Her expertise spans across property operations, tenant relations, leasing and marketing, financial management, property maintenance, and legal compliance, all aimed at optimizing property performance and profitability.

Holding a Florida Real Estate License since 1992, Shannon is a member of the Apartment Association of Greater Orlando and is also a Certified Notary. As a fourth generation Orlando Floridian, Shannon actually grew up in the NTS residential community, Sabal Point, and has managed Golf Brook Apartments for over 14 years, showcasing her strong local roots and extensive experience in property management.

Shannon's personal interests include leading an active lifestyle, spending quality time with family, exploring exciting destinations with her husband, and actively engaging in philanthropic endeavors which have earned her the prestigious Altamonte Springs *Eddie Rose Award for Community Volunteer of the Year.

Vladimir Soriano, the dedicated Senior Service Manager at Golf Brook Apartments, boasts an impressive 13 years of experience with NTS, a testament to his commitment and expertise. For Vladimir, the best part of his job is the close-knit family environment he shares with his coworkers, who have become like family over the years.

With a diverse background as a carpenter, electrician, cable expert, and maintenance professional, Vladimir brings a wealth of skills to his role. He also holds a Universal HVAC certification, further highlighting his technical proficiency.

Outside of work, Vladimir finds joy in saltwater and freshwater fishing. Vladimir's extensive experience, technical skills, and passion for fostering a familial atmosphere make him an invaluable asset to Golf Brook Apartments and an integral part of the NTS community.

Ali O’Grady brings 12 years of experience to her role as Property Manager at Lake’s Edge Apartments. Throughout her career, Ali has played a pivotal role in propelling Lake’s Edge to success through significant capital improvement projects, steady rental growth, and fostering a strong sense of community among residents.

With a degree in Legal Studies from the University of Central Florida, Ali remains committed to continuous growth and professional development, demonstrating a relentless pursuit of excellence. Outside the professional sphere, Ali finds joy spending time with her family and anything D.I.Y.

Franklin Ramos, the seasoned Senior Service Manager at Lake's Edge Apartments, brings an impressive 13 years of dedicated service to NTS. Franklin finds the most fulfillment in his role when he can accommodate residents, ensuring they feel truly at home in the community.

With over 30 years of maintenance experience, Franklin's expertise is built on a solid foundation. He holds key technical certifications, including pool certification, A/C certification, and mold certification, showcasing his commitment to excellence in his role.

Beyond his professional achievements, Franklin enjoys spending his free time fishing. Franklin's extensive experience, technical proficiency, and passion for resident satisfaction make him a valuable asset to Lake's Edge Apartments and a pillar in the NTS community.

Ana Snyder serves as a dedicated Property Manager at Sabal Park Apartments. With a wealth of experience spanning 18 years in property management, Ana is known for her exceptional customer relations and successful resident retention strategies. She began her professional journey with NTS as an Assistant Manager at Lakes Edge Apartments and then moved to Sabal Park in 2016. Since then, Ana has been an integral part of the Sabal Park team, contributing her expertise and passion to the community.

Beyond her professional endeavors, Ana finds joy in spending quality time with her family and her beloved dog. Her dedication to both her work and personal life reflects her commitment to creating a fulfilling and balanced lifestyle.

Matthew K. Williams has been a dedicated Service Manager at Sabal Park Apartments for 14 years, motivated by the difference his work makes in others' lives. Starting his career in maintenance in 1996 as a service technician, he quickly advanced to a service manager role, which he has now held for 26 years.

Matthew is certified in various key areas essential to his role, including elements of electrical installation, CPO Pool certification, HVAC Type (2) and Type (3), and Universal EPA 410. These certifications highlight his expertise and commitment to maintaining high standards in his field.

Outside of work, Matthew enjoys attending sporting events in the Orlando area.

Tara Parlato is a dedicated Property Manager at The Grove Whitworth and The Grove Richland Apartments, with six years of experience excelling in leasing and management positions. Known for her strong problem-solving skills, Tara has played a pivotal role in propelling The Grove into its continued success by guiding it through the competitive Nashville market. With a keen understanding of market trends and a commitment to tenant satisfaction, she ensures seamless property operations and tenant relationships.

Outside the professional sphere, Tara finds joy in spending time with her husband and their two rescue dogs. With a degree in Business Management, Tara remains committed to working closely with her team to drive The Grove to continued success and legendary excellence.

Ken Haskins serves as Service Manager at The Grove Apartments in Nashville, Tennessee, with five years of rich experience in the field. Ken's professional journey includes a background in the military, providing him with a disciplined and dedicated approach to his work.

As a Certified Apartment Maintenance Technician (CAMT) and EPA certified professional, Ken brings a wealth of technical expertise to his role. Beyond his professional qualifications, Ken is also a PADI Scuba Instructor, showcasing his diverse skill set and love for adventure.

In his free time, he enjoys exploring the depths of the ocean and the thrill of mountain biking, illustrating his dynamic and adventurous spirit.

Erin is a dedicated Property Manager at Westloop at the Diamond Interchange Apartments in Irving, TX, with 17 years of experience excelling in the multifamily industry. Known for her organization and team leadership, Erin has played a pivotal role in propelling Westloop to success through significant contributions to online reputation and forming a solid team foundation.

Erin holds her CAPS and CAM certifications from the National Apartment Association, and her Real Estate Certificate from Richland Community College. Erin remains committed to continuous growth and professional development, demonstrating a relentless pursuit of excellence. Outside the professional sphere, Erin finds joy in camping with her family and boating.

Mike Czap serves as the Maintenance Manager at Westloop Apartments in Dallas, Texas. With a decade of experience in the industry, Mike has proven to be an invaluable asset to our maintenance team through his collaborative approach and skilled expertise.

For Mike, the best part of his job is the camaraderie and teamwork fostered among his Westloop colleagues. In addition to his hands-on experience, Mike holds EPA, CPO, and CAMT certifications, ensuring that his skills and knowledge are up-to-date and in line with the latest industry standards.

Outside of work, Mike enjoys unwinding outdoors by fishing, boating, and camping. His career is characterized by his dedication, skill development, and a sincere enthusiasm for crafting homes that people are proud to inhabit.

Lauryn serves as the Property Manager at Sagemont, dedicating the past three years to creating an extraordinary living experience for NTS residents. Recognized for her unwavering commitment to efficiency and adaptability, Lauryn continuously innovates, aiming to optimize processes, enhance resident satisfaction, and foster growth within the community.

Her academic background in Telecommunications from Ball State University lends invaluable insights that she seamlessly integrates into her marketing strategies and execution.

Beyond her professional endeavors, Lauryn channels her creative energy into renovation and interior design projects for family and friends.

Paul Miller, a seasoned Service Manager at Sagemont Apartments, brings six years of invaluable experience with NTS, including some time as service manager in Indianapolis. Certified as an Apartment Maintenance Technician (CAMT) and with a background in electrical and HVAC, Paul's leadership is marked by excellent organizational and problem-solving skills.

Outside of work, Paul enjoys a round of golf and keeping busy with woodworking projects. As a dedicated and skilled professional, he seamlessly blends his passion for leading teams with a commitment to maintaining the highest standards in apartment maintenance at Sagemont Apartments.

Abbey Kasko, an accomplished Property Manager at Creek's Edge at Stony Point Apartments, is driven by her passion for building strong resident relationships and nurturing leadership within her team. Joining NTS five years ago as a leasing agent, her keen eye for detail and unwavering commitment to excellence propelled her swiftly to the role of Property Manager within the first two years on-site. Abbey's dedication to community growth is evident through her proactive engagement with residents, listening to their concerns, implementing suggestions, and spearheading projects to enhance the amenities at Creek's Edge.

With a solid educational background in Sociology and Psychology from Randolph-Macon College in Ashland, Virginia, Abbey's analytical skills are instrumental in her role as a Property Manager.

Outside of work, she enjoys immersing herself in diverse cultures, reading, and relaxing at Outer Banks beaches with loved ones.

Joey Flaherty serves as the dedicated Service Manager at Creek's Edge at Stony Point Apartments in Richmond, Virginia. Joey thrives on the dynamic nature of his role, enjoying the constant stream of new projects and the joy of interacting with residents and their pets. With a rich background in apartment maintenance and prior experience at a moving company, Joey brings a wealth of knowledge to his position.

His technical proficiency is highlighted by certifications as a Journeyman in Plumbing and Electrical, Universal CFC technician, Certified HVAC Proctor, and CPO certified.

Outside of work, Joey spends his time training in MMA, coaching football, and creating lasting memories with his two boys. Joey's diverse skills, technical expertise, and commitment to both professional and personal pursuits make him an invaluable member of the Creek's Edge community.

Erin Amacher brings 16 years of experience to her role as Property Manager of The Grove Swift Creek. Known for her leadership and problem-solving skills, Erin has played a pivotal role in propelling her community to success through significant contributions to resident retention, team building, and revenue growth.

Erin has achieved her Certified Apartment Manager (CAM) and Certified Apartment Portfolio Supervisor designations, consistently exceeding expectations and fostering collaboration and innovation within cross-functional teams. Her dedication to integrity and community engagement is reflected in her involvement with The Virginia Apartment Association, PTA, and her neighborhood board, showcasing her commitment to making a positive impact beyond the workplace.

Outside of work, Erin finds joy in spending time with her husband, three children, and her chickens. She also enjoys camping, kayaking, and being outdoors.

Arthur "Tre" Johnson serves as the dedicated Service Manager at The Grove at Swift Creek Apartments in Richmond, Virginia. Tre's journey into maintenance and service began after an honorable career in the United States Army as a Military Police Officer.

In 2016, he obtained his HVAC certification, followed by achieving the Certified Apartment Maintenance Technician (CAMT) certification in 2023, showcasing his technical expertise and commitment to professional growth. Tre fosters a close-knit work family at The Grove, valuing strong camaraderie with his colleagues.

Outside of work, he enjoys gaming, watching anime, and spending quality time with his wife and three children. Tre's unique blend of dedication, technical skills, and commitment to a positive work environment makes him a valuable asset to The Grove at Swift Creek Apartments and the entire NTS team.

Mark Meredith, Director of Commercial Leasing Mark Meredith serves as Director of Commercial Leasing for NTS where he supports NTS and clients across office, medical-office, office/warehouse, land and retail properties in the Louisville, Lexington and Evansville markets. He is a member of the CCIM (Certified Commercial Investment Member) Kentucky Chapter, and is currently working to obtain the prestigious CCIM designation.

Prior to joining NTS, Mark launched and managed a product line employed on some of the largest and most prominent commercial real estate developments in the country, working with clients such as Apple, Facebook and Salesforce. He holds a degree in Political Science from Georgetown College.

Lucy Kosse is a dedicated Administrative Assistant for the Brokerage Division, with over four years of experience at NTS in varying roles. Lucy’s previous success on the Multifamily side, particularly with the lease up of Upton Oxmoor, showcases her exceptional capabilities of driving results through her commitment to strong tenant relationships and seamless property operations. With her recent transition to the Commercial and Brokerage side, Lucy brings her dedication to providing exceptional service to clients and embraces change as an opportunity for growth.

With a Bachelor’s Degree in Economics and Psychology from Denison University, Lucy’s unique combination of knowledge allows her to approach her work with a well-rounded perspective of market dynamics. During her time at Denison, Lucy was a collegiate swimmer for the university, earning three team NCAC Conference Titles.

Ellen Bates serves as the Director of Marketing for NTS. With over 20 years of experience in marketing for multifamily and commercial real estate, she leads the marketing team in support of over 6,000 units throughout Kentucky, Florida, Indiana, Tennessee, Texas, and Virginia and 4 million SF of commercial properties. She is focused on delivering excellence in every facet of their efforts from consumer-facing experiences to corporate initiatives.

Some areas of focus include brand development and strategy, lead generation, website development, integrations and corporate communications. Ellen believes deeply in the NTS brand and is passionate about creating meaningful connections and frictionless experiences for prospects and residents at every touch point throughout the consumer journey.

Ellen graduated Magna Cum Laude from the University of Kentucky with a bachelor’s degree in Communications. Outside of NTS, Ellen is a devoted mom and relishes the time spent with her daughter, husband, family and friends.

Hannah Satori serves as the Digital Marketing and Brand Manager of NTS Development Company where she is focused on all aspects of the company’s marketing efforts including brand development, online reputation, content creation, team cultivation, corporate initiatives, and property marketing for 19 apartment communities and the commercial and healthcare office portfolio. Her day-to-day responsibilities include building and strengthening NTS Development’s brand, overseeing operational and strategic aspects of property and corporate marketing efforts, supporting growth strategies and investment opportunities, and developing property marketing programs for NTS’s portfolio nationally.

A Magna cum laude graduate with a Dual Bachelors in Marketing and Finance from the University of Kentucky, Hannah’s educational foundation contributes to her remarkable proficiency in the field. Notably, her journey extends beyond the realms of marketing – prior to her tenure at NTS, she passionately served as a Kindergarten teacher at a Bilingual School in Chiang Mai, Thailand. Hannah started her career at NTS in 2015 as a Senior Leasing Associate, subsequently transitioning to the role of Digital Marketing Coordinator in 2018 before ascending to her current leadership position.

In a testament to her accomplishments, Hannah was celebrated as The Most Admired Woman in the Young Executive Category at Today's Women in 2023. With an innate ability to seamlessly blend creativity, strategy, and leadership, she continues to steer NTS Development Company toward unprecedented success on the marketing frontier.

Hannah Hays serves as a Marketing Associate at NTS, specializing in managing and organizing promotional materials, monitoring online assets, and supporting diverse marketing initiatives aimed at enhancing our properties and brand. She began her career at NTS in the multifamily division as a Leasing Associate, playing a pivotal role in the successful lease-up of Upton Oxmoor. This effort led to Upton Oxmoor achieving Elite 1% recognition in J Turner’s ORA Power Rankings in 2023 and receiving the esteemed Team of the Year distinction from the LAA in 2021. Hannah's extensive experience in multifamily has given her a unique and well-rounded perspective, which she now brings to our dynamic marketing team. She graduated Summa Cum Laude from Auburn University with a Bachelor's Degree in Marketing and earned her M.B.A from the University of Louisville in 2024, reflecting her commitment to continuous education and professional development. Outside of work, Hannah finds joy in creating memories with her family and spending time exploring Louisville's parks.

Rob Northcutt has been an integral part of the NTS team since 1998, overseeing and enhancing maintenance operations as the Director of Commercial Property Maintenance. With a remarkable career spanning over 25 years in commercial maintenance, Rob brings extensive expertise to his role. Notably, he has been instrumental in due diligence supervision for NTS' property acquisitions.

Before joining NTS, Rob contributed his skills and knowledge to Marriott Corporation, further enriching his background in property maintenance and operations. On the weekends, you can find Rob enjoying time with his family at beautiful Lake Cumberland.

Blair Bell serves as a Senior Property Manager, overseeing a comprehensive portfolio of commercial properties including 1.2 million square feet of office, retail and flex space in the Louisville area. Blair began her career with NTS in 2009, managing large multi-family communities in Louisville before moving to commercial property management in 2015.

Her career journey has been marked by a series of notable achievements and contributions, including her pivotal role in the successful completion of a $6 million renovation at Plainview Apartments and a $1.5 million common area revitalization at Plainview Point III. Both endeavors led to remarkable repositioning of the respective properties within the market. Blair’s primary focus is third-party property management where she has successfully added over 700,000 square feet of new business.

She graduated with honors from the University of Kentucky and serves as an active member of the March of Dimes REACH Committee, the Vestry of St. Francis in the Fields Episcopal Church, and her children’s school board.

As Senior Property Manager, Tina Jones brings 31 years of valuable experience to our Commercial Management team. Throughout her career, Tina has consistently driven annual profit increases, excelled in team building and mentorship, delivered outstanding customer service to residents and tenants, and implemented energy management solutions for community improvement projects.

Currently, she manages the UofL JD Nichols Campus for Innovation and Entrepreneurship where she oversees tenants, budgets, contractors, and staff. Prior to joining NTS in 2001, Tina excelled as a Multi-Family Property Manager in Lexington, KY, gaining valuable experience at prominent firms like Lane Company, Equity Residential, and The Wilkinson Group. Recognized for her outstanding contributions, Tina received numerous Excellence Awards throughout her career.

With a degree from the University of Kentucky and CAM accreditation from the National Apartment Association, Tina has showcased her dedication to continuous professional growth.

As a seasoned Property Manager, Whitny Lally oversees 685,000+ square feet of commercial real estate across Louisville, KY. Her responsibilities include the oversight of daily operations, budgeting, fostering tenant and vendor relations, managing leases, and project management. With over eight years in real estate, Whitny boasts a strong record, evident in enhancing tenant experiences. Notably, she played a pivotal role in the success of ShelbyHurst Office Campus.

Prior to joining NTS Development, Whitny was a middle school math teacher and instructional coach. She earned her B.B.A in Marketing and M.A. in Teaching from Eastern Kentucky University, demonstrating her commitment to continuous learning and professional growth.

Andrea Aram is a dedicated Assistant Property Manager overseeing NTS's portfolio of commercial properties, as well as managing multiple commercial maintenance associations within the Louisville area. Graduating with honors from California State University of Northridge, Andrea brings a high level of enthusiasm and commitment to her role within the commercial management team.

She is deeply passionate about delivering exceptional service and experiences to all tenants and association members, consistently striving for excellence to ensure utmost satisfaction within our commercial spaces.

As Assistant Property Manager, Molly Muldoon brings over 6 years of practice to our Commercial Property Management team. Starting in NTS’ Multifamily Division and later transitioning to the Commercial Division, Molly has consistently delivered professionalism, a strong work ethic, and extensive knowledge in both commercial and residential real estate. In her current role, Molly handles collections, vendor oversight, reporting, client and tenant communications, and other administrative duties.

Molly earned her B.S. degree in Communications from the University of Louisville, achieving Dean’s List status within the College of Arts and Sciences. While at the University of Louisville, Molly was an active member of Sigma Kappa Sorority, holding a leadership position. Additionally, she is a licensed Realtor in the Commonwealth of Kentucky.

Earl Williams serves as the Chief Captain for NTS Development with an extensive background of over 12,900 hours of flight time. He graduated from Thomas Edison State University in 1992 and served in the military for 23 years, initially as a helicopter mechanic and later as a helicopter pilot from 1992 to 2007.

Earl also brings a wealth of civilian flight experience, including roles at Hap's Aerial Enterprises, where he served as a flight instructor and charter pilot, Beach Mold & Tool, and Air Methods where he served as an EMS pilot. Earl joined NTS in 2014, bringing his diverse aviation experience to the team.

Jack Jaunbral serves as a Captain for NTS Development, joining the team in June 2021. He brings 30 years of experience as an Alaskan pilot, specializing in flying wheels, floats, and skis. Additionally, Jack has 4 years of experience as a Part 135 Seaplane Pilot in Fort Lauderdale, FL. Jack enjoys every aspect of Seaplane flying being a part of the NTS team.

Beyond his aviation career, Jack is a swimming pool contractor in South Florida.

Nick Melillo serves as a Captain for NTS Development with an extensive aviation background totaling 14,700 hours of flight time. He earned his degree from the University of Louisville and dedicated 25 years to military service, including helicopter flight training with the Frankfort National Guard.

In his civilian career, Nick's roles have ranged from EMS helicopter pilot at Sky Care Medical Transport to flight instructor and charter pilot at Hap's Aerial Enterprises. His experience also includes positions at Beach Mold & Tool, Air Methods, and RJ Corman Railroad Group before joining NTS in 2021.

Joel Onkst serves as Captain for NTS Development, bringing extensive aviation experience to his role. He has been with NTS since July 2021, operating under Part 91 Operations. Joel is an accomplished pilot with certifications including ATP and type ratings in various aircraft like the Falcon 2000, Citation C680, Beechcraft 400, Hawker 800XP, Airbus A320, Boeing 737, and DC-9.

Prior to NTS, he contributed his expertise to Part 135 operations at Private Flight Aviation.

Steve Stewart is a Line Pilot with extensive experience in aviation. He joined NTS Development in January 2016 and has worked for 2 airlines and 3 charter operators in various capacities, including Line Pilot, Chief Pilot, Director of Aviation, and Assistant Chief Pilot.

Steve holds a Bachelor of Science degree from Indiana State University and has over 14,000 hours of flying time. He is type rated in multiple aircraft, including the EMB120, Boeing 737, Learjet, Beechjet, King Air 300/350, Lear 60, and Falcon 2000. Steve has also served on a peer pilot assistance program within airlines.

Outside of work, he enjoys spending time with his family, serving in his church, and playing golf.

Ken Wilkins serves as the Aircraft Operations Manager at NTS Development, with over 35 years of dedicated service to the company. Ken is a certified A&P mechanic with an impressive 40 years of experience in the aviation industry.

Before joining NTS, Ken served as a Maintenance Manager at Louisville’s FBO where he oversaw critical maintenance operations and ensured aircraft safety. Ken considers the people at NTS as his favorite part of the job, valuing the strong relationships built over the years and the collaborative work environment. He enjoys mentoring and guiding younger professionals in the aviation field.

Outside of work, Ken enjoys spending time with his family, including his 10 grandchildren!

Bob Beyer is an Aircraft Maintenance Technician with NTS Development, where he has dedicated 5 years of service. His extensive background includes serving in the Kentucky Air National Guard from 1987 to 1992, working at Blue Sky Aviation from 1989 to 1993, Vintage Warbirds from 1994 to 2014, and PVM Management from 1999 to 2019.

Bob holds an Airframe and Powerplant License, showcasing his technical expertise in aircraft maintenance. Bob enjoys NTS's positive work environment and takes pride in his work with aircraft.

Beyond his professional life, Bob cherishes spending time with his family and has a passion for cars.

Jan Watkins brings a wealth of experience and expertise to her role as Vice President of Accounting. With an impressive track record spanning over 40 years, Jan has become a guiding force within the financial realm. Her primary responsibilities encompass a meticulous review of financial statements, ensuring accuracy and adherence to industry standards. Jan also plays a pivotal role in mentoring and nurturing the growth of the accounting team, fostering an environment of continuous learning and professional development.

Jan earned a Bachelor's degree in Accounting from Bellarmine University, where she laid the foundation for her exceptional career. Her dedication, combined with her comprehensive knowledge, has made her an invaluable asset to the organization. Through her years of experience, Jan has consistently demonstrated a commitment to precision and a dedication to upholding the highest standards of financial integrity.

Karen Payne is the Director of Budgeting and Forecasting. Karen began her career at NTS in 1984 after completing a Bachelor of Science degree at Ball State University. Karen has tremendous loyalty and commitment to NTS and admiration and pride for all of the properties and developments NTS has created over the years.

Karen has worked in many roles during her 40 years of service with NTS in accounting as well as property management. In her current position as Director of Budgeting and Forecasting, she works with the property managers and owners to oversee the budgets and forecast for 19 multifamily properties with 5,700 units and 27 commercial/retail with approximately 1.9 million sq ft. consisting of over $165 million in revenue. In addition, Karen is responsible for the budgeting of the corporate entities of NTS.

Stacie Buren is the Director of Fixed Assets and Construction Accounting. Stacie’s journey with NTS commenced in 1995 and has culminated in 19 years of service with NTS. Her responsibilities in accounting have spanned the areas of financial reporting and SEC filings to her most recent role of tracking capital costs.

Stacie is a proud alumna of the University of Louisville holding a Bachelor’s of Science in Business Administration with a major in Accounting.

Stacie is driven to provide the highest-level work product for all projects that she manages. In her most recent role of 13 years overseeing the fixed asset/construction accounting/depreciation arena Stacie has risen to the challenge of tracking and recording the cost of renovating over 2,300 Apartment Units on an individual basis. She has also overseen the construction cost of 3 multifamily complex new builds encompassing over 900 units as well as 5 commercial new builds representing approximately 630,000 square feet.

Beth DeLozier holds the position of Director of Treasury Operations at NTS, where she plays a pivotal role in overseeing and managing a spectrum of cash activities within the Treasury Department. With an impressive tenure spanning 22 years, Beth has exhibited an unwavering commitment to NTS, contributing her expertise and dedication to the company's financial operations.

In her role, Beth takes charge of a range of responsibilities related to cash management, ensuring the efficient flow of financial resources to support NTS's strategic objectives.

Beth earned a Bachelor of Science Degree in Accounting from The University of Louisville, which provided her with a strong foundation and knowledge base to excel in her field. With her comprehensive understanding of financial principles, Beth continues to be a driving force behind the success of NTS Development Company's financial endeavors.

Cheryl Blair serves as the Manager of Treasury Operations at NTS, specializing in cash management, accounts receivable, and corporate accounting report publishing. With a remarkable 24-year tenure at NTS, Cheryl brings a proven track record and extensive experience to her role.

She excels in overseeing key responsibilities that include cash management, accounts receivable, and the publishing of corporate accounting reports. Cheryl is recognized for her strengths in these areas, which have significantly contributed to NTS's operational success.

Cheryl earned her Associates Degree in Accounting and Management from Spencerian College. Notably, Cheryl has been involved with the ALS Association of Kentucky for 18 years, highlighting her dedication to making a positive impact beyond her professional responsibilities.

Hannah Walker serves as a Financial Reporting Manager at NTS Development Company, specializing in GAAP book accounting. With a proven track record and extensive experience, Hannah uses her knowledge as a Certified Professional Accountant to oversee NTS’s accounting operations. Her primary responsibilities include reviewing monthly multifamily and commercial workpapers, preparing NTS Realty Holdings quarterly financial reporting and completing workpapers for our annual audit and tax returns.

She is known for her attention to detail, which has contributed to NTS's success in reporting GAAP financials in a timely and clear manner. Prior to joining NTS, Hannah graduated from the University of Louisville where she earned her Bachelors of Science in Business Administration. She also holds a Masters of Accountancy from DeVry University.

Josh Sandlin serves as a Financial Reporting Manager at NTS Development Company, bringing seven years of expertise to our accounting team. In this role, he manages the meticulous preparation of monthly financial statements. Josh’s strong analytical skills and commitment to excellence empower him to consistently rise to challenges, making substantial contributions to NTS's financial success. His role emphasizes the importance of accuracy and reliability in financial operations, making him an indispensable asset to the team.

A distinguished alumna of the University of Kentucky, Josh graduated with honors with a degree in accounting. He is also a Certified Public Accountant in the state of Kentucky, attesting to his comprehensive knowledge and proficiency in the field.

Christopher (CJ) Burton serves as Property Management Accounting Supervisor at NTS. Since joining the company in September 2020, CJ has played an integral role in ensuring the accuracy and effectiveness of financial operations within our multi-family portfolio. Prior to his current role, CJ gained valuable experience in the field of public accounting while working for a local tax firm.

CJ graduated with honors from Transylvania University with a Bachelor of Accounting. CJ obtained his CPA license in 2020, a testament to his dedication and expertise in the field of accounting. His commitment to maintaining the highest standards in financial management aligns seamlessly with NTS's commitment to excellence.

Claire Croley serves as the Accounts Payable Analyst within our accounting team. Her primary responsibilities include overseeing accounts payable operations, verifying vendor information, and efficiently processing financial transactions. Claire's attention to detail and adept problem-solving skills are instrumental in streamlining accounts payable procedures, ensuring timely and accurate financial transactions.

After graduating from the University of Louisville with a Bachelor of Arts in Communications, Claire started her career as an Accounting Assistant and Receptionist at NTS. She quickly transitioned into the role of Accounts Payable Analyst, leveraging her educational background and experience in managing intricate financial processes. This seamless progression speaks to her adaptability and commitment to growth within the company.

Jacob Armstrong serves as a Staff Accountant at NTS. Having recently earned a bachelor’s degree in Accountancy from the University of Louisville, Jacob brings a wealth of knowledge and expertise to our accounting team. His analytical abilities and proficiency in financial management have made him a valuable asset to our company, contributing to NTS’s continued growth and success.

Cash serves as a Property Accountant at NTS. Prior to joining NTS, Cash earned degrees in accounting and finance from Bellarmine University, while also gaining experience through various financial audit internships.

While this marks his first job post-graduation, Cash is committed to enhancing his professional expertise during his tenure at NTS by working towards obtaining his CPA license. Demonstrating his teamwork skills, Cash remains engaged with his community through active participation on the Bellarmine University Dance Marathon Alumni Board.

Serena Goss is a dedicated Staff Accountant at NTS, contributing her expertise in financial management and precise accounting practices. Serena's role encompasses overseeing day-to-day accounting for assigned properties, preparing financial reports, and ensuring seamless month/quarter-end processes.

Serena holds a Bachelor's degree in Accounting from the University of Louisville. She is currently pursuing a Master’s degree while diligently preparing for the CPA exam. Serena’s dedication, attention to detail, and dynamic financial management skills greatly impact NTS’s objectives and financial integrity.

Cole Janes serves as a Staff Accountant at NTS. As a recent graduate of the University of Louisville, Cole successfully completed the Metropolitan College program, acquiring his Bachelor’s Degree in Accountancy in December 2022.

In his current role, Cole handles a variety of financial responsibilities and actively collaborates with cross-functional teams to support diverse financial operations. His valuable contributions play a crucial role in efficiently managing financial resources, thereby contributing to our company’s success in its projects and endeavors.

Trey Wills serves as a staff accountant at NTS, where he oversees day-to-day accounting operations for our properties. He supports property and project managers through the meticulous preparation of detailed financial reports.

Trey holds a Bachelor's degree in Accounting from Spalding University, where he honed his analytical skills and financial acumen. This educational foundation empowers him to navigate complex financial procedures with precision, making him a valuable asset to NTS's accounting team.

Gretchen Zink serves as a Staff Accountant, and has been at NTS since June 2022. In this role, Gretchen is responsible for a wide range of financial tasks that demand meticulous precision and unwavering attention to detail. Her contributions are integral to ensuring the financial integrity and of NTS's operations.

Gretchen's earned Bachelor of Science in Accounting from Seton Hall University, supplemented by a minor in Legal Studies. This academic foundation equips her with a comprehensive understanding of financial principles and legal frameworks, a combination that adds depth to her contributions.

Jennifer Crabtree is a valuable member of NTS's Treasury department, where she serves as an Accounting Assistant.

Jennifer's comprehensive education, which includes a Bachelor of Arts in Psychology and Biology from Bellarmine University, provides her with a well-rounded foundation to confidently address the responsibilities she manages at NTS.

Furthermore, her prior experience as a receptionist in the healthcare sector has honed her skills in data entry, problem-solving, and fostering relationships with patients and customers, positioning her to excel in her current role. Jennifer has embraced her new responsibilities at NTS with enthusiasm and adaptability, applying her diverse skill set to contribute to our team.

Mary Dick is a valuable member of the NTS team, serving as the Corporate Office Receptionist since January 2022. With a rich professional background, Mary's journey began as a Registered Nurse in 1995, a role she continues to maintain alongside her current responsibilities.

Before joining NTS, Mary dedicated nine years to the Highlands Latin School, where she excelled as an Administrative Assistant. In her current role, Mary serves as the first point of contact for clients, vendors, and employees.

Her welcoming demeanor and organizational prowess make her a wonderful ambassador for the company and ensure that our corporate office runs smoothly. Mary's dedication to providing a warm, efficient, and welcoming environment sets the tone for a positive experience, making her an essential asset to the NTS team.

Andrea Bouvier is the Executive Assistant to Brian Lavin, the President and CEO of NTS. She brings over 8 years of administrative experience to the table, with expertise in scheduling, correspondence, multi-tasking and attention to detail. Andrea leverages strong interpersonal skills, resourcefulness and a proactive mindset, which are essential in her responsibilities to Mr. Lavin – who maintains a very full, diverse and fast-paced calendar.

Driven by the NTS philosophy of ‘excellence’, she is always ready and willing to support the entire executive team to the best of her abilities, whenever needed, to ensure the highest quality outcomes for the company as a whole. Prior to her executive assistant role, Andrea worked as a leasing associate in the NTS Multifamily division.

Originally from Saskatchewan, Canada, Andrea graduated from the University of Regina, with a bachelor’s degree in French Education.

Dwayne Darnell brings an impressive 32 years of experience to his role as Manager of Administrative Services. With a keen focus on operational excellence, Dwayne is the cornerstone of our administrative team. His core responsibilities encompass a diverse range of tasks, including the purchasing office supplies, the negotiation of copier contracts and service agreements, and handling all incoming and outgoing shipments. Dwayne's dedication to precision and efficiency guarantees the seamless operation of our corporate office and its employees.

Sharon Lin, a seasoned professional with over 41 years of dedicated service at NTS, serves as the Vice President of Human Resources. In her role, Sharon expertly manages the HR department, overseeing all aspects of NTS’ payroll functions and employee benefits. She is the driving force behind employee engagement and satisfaction, responsible for a myriad of tasks ranging from welcoming and educating new employees to organizing events that promote personal finance, wellness, and safety.

Sharon's journey began in accounting, where she excelled and eventually found her passion in human resources. Her early career experience working with unions at a bourbon barrel manufacturer provided her with invaluable insights into negotiation, attention to detail, and addressing employee queries—an expertise that continues to shape her dedicated approach to employee relations at NTS.

Sharon cherishes her family time and is an avid traveler, embracing life's adventures with her loved ones. She is deeply engaged in her community, embodying values of dedication, integrity, focus, and a strong desire to help NTS employees thrive and find joy in their work.

Ann Mathews serves as the Senior Human Resources Administrator at NTS, specializing in the intricacies of benefits management and human resources. With a remarkable 30 years of experience in this field, Ann's journey with NTS has spanned 19 years, exemplifying her unwavering commitment to the company's growth and success.

At the heart of Ann's role is her dedication to managing employee insurances, overseeing the 401k retirement plan, executing pre-employment processes, and orchestrating employee events. Her comprehensive grasp of these areas is complemented by her strengths in strategic planning, attention to detail, and fostering collaborative relationships.

Ann's academic journey took her to the University of Louisville, and she further honed her skills at Spencerian Business College. As a distinguished member of NTS, Ann is known for her proactive approach to addressing HR challenges and her contributions have greatly impacted the company's success.

As a seasoned HR Administrator, Nicole Williamson excels in managing essential payroll operations at NTS. With an impressive 25-year background in human resources, Nicole's dedication to her role shines through her 16-year tenure with NTS. Her skills and knowledge extend to the crucial aspects of managing pay changes, onboarding new hires, collecting timesheets, tracking PTO, and contributing to employee event planning.

With a degree from the University of Louisville, Nicole's education has equipped her with a comprehensive background and a dedicated commitment to innovation. Her consistent efforts in enhancing employee experiences and streamlining processes have significantly impacted the overall efficiency and success of NTS's human resources operations.

Dustin Koenig serves as Vice President of Information Services at NTS. He joined the company in 1994 and has led the Information Services (IS) team since 2001. Dustin’s primary responsibilities include overseeing all hardware, software, and telecommunications operations related to our expansive portfolio. Notably, Dustin built NTS's first server-based network in 1997 and has overseen the continuous management of the data center since.

Dustin attended the University of Louisville where he earned a bachelor’s degree in computer science. His commitment to professional growth is evident through a series of notable Microsoft and IT-related certifications, underscoring his continuous pursuit of excellence in the rapidly evolving IT landscape.

Beyond his educational accomplishments, Dustin actively participates in various local IT user groups. Under his leadership, our IS team has been able to maintain a robust and adaptable technological infrastructure that aligns with NTS’s strategic objectives.

As the Senior Software Specialist and Report Writer, Tammy Robinson brings 22 years of expertise to our IT and software solutions team. With a passion for technology and data management, she consistently delivers innovative solutions and strategic insights that contribute to project excellence.

In her current role, Tammy oversees the support, training, and implementation of various software applications, including Yardi Property Management (Voyager, Rent Café Suite), AvidXChange, Spiceworks Help Desk, and Blue Moon. She is a quick learner and excels in managing SQL Server databases, data extraction, and report writing using Microsoft SSRS and Crystal Reports. Her organizational skills ensure seamless cross-functional collaboration, resulting in optimal outcomes. Tammy thrives in dynamic and fast-paced settings, adapting to new challenges with ease.

Prior to joining NTS, she managed numerous successful projects during her 6-year tenure as a Senior Accountant. Tammy holds a Bachelor's Degree in Computer Programming from Sullivan University, where she developed a strong foundation in IT skills and customer engagement.

Russell Lynch serves as Network Administrator at NTS. His primary responsibilities include collaborating with end users, networks, servers, and vendors to advance technology and foster a better understanding of its capabilities. His passion for innovation has been pivotal in NTS's successful rollout of cutting-edge anti-virus products and the implementation of intelligent networking gear within our multi-family properties. This strategic approach has effectively minimized vulnerabilities and enhanced security against cyber threats.

Prior to joining NTS, Russell gained experience in managing disaster recovery, server administration, network security, and AI to help streamline processes and avoid ransomware attacks.

He earned his Associate Degree in Computer Science from Ivy Tech Community College. He also carries a variety of certifications ranging from the A+, Microsoft Certified Professional, VMware VCP, and Zerto Disaster Recovery Professional Enterprise Engineer. Beyond his professional pursuits, Russell has guided 29 young men in achieving the rank of Eagle Scouts during their journey in the Boy Scouts program, a journey he and his son undertook as well.

Ashleigh McCabe serves as a Software Support Specialist at NTS Development Company, specializing primarily in Yardi Systems, AvidXchange, Microsoft Products, and SQL server performance. With a proven track record and extensive experience, Ashleigh excels in providing ongoing support to NTS's Multifamily, Accounting, and Commercial departments. Her key responsibilities include setting up new users in NTS software, supporting existing company users, acting as a liaison between NTS and Yardi staff, and documenting/troubleshooting software issues as they arise.

Known for her confidence in delivering user support and her ability to quickly adapt in a fast-paced, technology-based environment, Ashleigh has significantly contributed to NTS's success in onboarding Blue Moon and expanding the current Multifamily and Commercial portfolio. Before joining the IS department, Ashleigh initiated her tenure with NTS on the multifamily side of the company in 2016. During this time, she gained valuable insights into the user side of Yardi Systems, demonstrating her ability to ensure positive customer relations.

Ashleigh earned her Master’s Degree from the University of Louisville, underscoring her commitment to continuous learning and professional growth. She firmly believes that there is always something new to learn and strives to provide an exceptional end-user experience from start to finish.

Tanner Koenig serves as an IT Support Specialist at NTS, leveraging his 6 years of expertise, including 2 years of dedicated service with the company. With a proven track record in the field, Tanner excels in providing comprehensive IT support and solutions. His specialization lies in coding and cyber security, skills honed during his time at Northern Kentucky University. Tanner is certified through Comptia, and he’s currently pursuing additional certifications to further enhance his skill set.